Recently, there has been growing interest in our services, which we are very happy about. However, on several occasions appointments have been cancelled at the last minute or not cancelled at all by our guests.
For this reason, we have had to introduce a few rules regarding appointment cancellations:

I. Appointments within 48 hours can only be cancelled by phone and during opening hours.

II. In case of cancellation within 24 hours, 50% of the booked service will be charged at the next appointment.

III. If a guest does not notify us in advance that they cannot attend the booked appointment and fails to show up, 100% of the service fee will be charged at the next appointment. In the case of an oxygen therapy pass or a hairdressing package, one session will be deducted.

Exceptions apply to services that require 4–6 hours (such as major hair color changes, highlights, etc.). In these cases, if the appointment is cancelled within 48 hours, 50% of the service fee must be paid at the next appointment.

Please do not wait until the last minute to cancel your appointment. If you are unsure whether you will be able to attend, please reschedule in time. Otherwise, the appointment slot may take the opportunity away from other guests and our hairstylists.